Store regulations
Regulations for making purchases in the online store www.ceglanapasja.pl
§1. The sizes of brick tiles and corners may vary significantly. Natural, historical products (dating back to the 19th or 20th century, unless otherwise described). There is a possibility of discoloration, mortar residues, color differences, chips, chips, nicks, cracks, uneven surfaces and edges and differences in dimensions. These are natural and desirable features of the product and are not subject to complaint.
§2. Up to 20% of the tiles may crack during transport. This is due to the physical properties of the material from which the tiles are made (old bricks). The customer acknowledges this fact when making a purchase and accepts it.
§3. The customer is obliged to check the contents of the shipment in the presence of a representative of the courier company or post office and, if any damage or irregularities are found, prepare a damage report and then immediately report this fact to Ceglana Pasja. The basis for filing a complaint is the damage report written (at the time of receiving the shipment). If it is missing, the complaint will not be accepted. Reports of damage during transport or any discrepancies in the order must be reported within 7 days of receiving the shipment. Otherwise, applications will not be considered.
§4. The received products may be damp (this is related to the production technology). If brick tiles are stored for more than 3 days from receipt, the customer is obliged to immediately unpack the pallet upon arrival, check all its contents and arrange the brick tiles separately, ensuring constant air circulation. Brick tiles, which may be damp after the manufacturing process and are enclosed in packaging, are exposed to “scaling” (water evaporating under the packaging and re-settling).
§5. Order processing time: up to 21 business days from the date of receipt of payment (by: Ceglana Pasja) for the ordered goods, regardless of the method of placing the order.
§6. The given m2 (brick tiles) or running meters (corners) of a given product includes space for a joint of approx. 1-2 cm wide.
§7. By making a purchase, the customer agrees to provide proof of purchase (receipt or invoice) in electronic form to the e-mail address (in the message or in a PDF file) provided when placing the order.
§8. By using the website www.ceglanapasja.pl, I consent to the processing of my personal data in order to present me with the offer of products, services and marketing by Ceglana Pasja, and I confirm receiving the information that:
The data administrator is Ceglana Pasja with its registered office in Czerwionka – Leszczyny, ul. Szewczyka 51B, the collected personal data may be made available to entities indicated in the provisions of generally applicable law, and entities cooperating with Ceglana Pasja; I have the right to access the content of the data and correct it under the conditions specified in the Personal Data Protection Act, and providing it is voluntary. providing an e-mail address or telephone number is tantamount to consent to receiving commercial information from Ceglana Pasja or entities cooperating with Ceglana Pasja. Legal basis: Act of August 29, 1997 on the protection of personal data (Journal of Laws of 2002, No. 101, item 926, as amended).
§9. The customer who is a consumer within the meaning of Art. 22[1] of the Civil Code, you have the right to submit a complaint about the purchased goods or services within 14 days from the date of receipt of the goods or services from Ceglana Pasja. Complaints should be submitted by e-mail to the following address: biuro@ceglanapasja.pl, or by post to the company’s address. Complaints submitted in any other form or submitted after the deadline will not be accepted. Correctly submitted complaints will be considered within 14 business days from the date of receipt of the complaint.
§10. Ceglana Pasja accepts payments in the form of: cash payments (at the company’s headquarters), transfers to the company’s bank account and PayU payments.
§11. If you place an order with the so-called personal/own collection, the customer is entitled to 7 days of free storage of the order (included in the price of the order). After exceeding this deadline, further storage of the order will cost PLN 50 gross / each commenced day of storage, for 1 pallet space (it holds a maximum of 32 m2 of tiles, or without tiles: up to 50 impregnations/primers or up to 500 kg of grout or glue). It is possible to set a later order completion date (e.g. two months from the order). In such a case, the customer must confirm the execution 14 days before the planned delivery. Otherwise, the completion date may be extended.
§12. Right to withdraw from the contract: The customer who is a consumer within the meaning of Art. 22[1] of the Civil Code, you have the right – pursuant to legal provisions – to withdraw from the contract under the following conditions: The customer has the right to withdraw from the contract within a period not exceeding 14 days, without giving any reason. The deadline to withdraw from the contract expires after 14 days from the date on which the customer came into possession of the item or on which a third party other than the carrier and indicated by the customer came into possession of the item. In order to exercise the right to withdraw from the contract, you must inform about your decision to withdraw from this contract by means of an unambiguous statement in writing (by e-mail or letter, the date of delivery is counted – the customer can use the model withdrawal form). For the notification of withdrawal from the contract to be recognized, it must be made in writing, telephone form is not accepted. In the case of purchase on invoice, returns are not accepted. Based on Article. 38 point 3 of the Act on Consumer Rights, the product: Corner sofa (of any type and type) is not subject to return.
§13. Effects of withdrawal from the contract for the customer who is a consumer within the meaning of Art. 22[1] of the Civil Code: In the event of withdrawal from the contract, we will refund all payments received from you, including the costs of delivering the goods (with the exception of additional costs resulting from your chosen delivery method other than the cheapest standard delivery method offered by us, shipping costs are not refunded in the event of withdrawal from part of the contract). order), immediately, and in any case no later than 21 days from the date on which the correction document was issued. The correction of the purchase document is issued immediately after the customer provides all necessary documents (original proof of purchase, written withdrawal from the contract and returned goods). We will refund the payment using the same payment methods that you used in the original transaction, unless you have expressly indicated another method; in any case, you will not incur any fees in connection with this refund.
Ceglana Pasja has the right to withhold the refund until the returned goods are delivered or until we receive proof of sending them back, depending on which event occurs first. Please send back or deliver the purchased items to the following address: Ceglana Pasja ul. Szewczyka 51B, 44-230 Czerwionka – Leszczyny, immediately, and in any case no later than 14 days from the date on which you informed us about your withdrawal from this contract. The deadline is met if you return the products before the 14-day deadline expires. You will have to bear the direct costs of returning the goods (the cost of returning the goods will not be refunded to you). You are only liable for any reduction in the value of the goods resulting from using them in a manner other than that resulting from their nature, characteristics and functioning. In the event of destruction of the packaging, damage to the packaging, bringing the packaging to a condition that makes it impossible to use it further or sending the items back in replacement packaging, you will be charged the cost (or your refund will be reduced by the amount) of the packaging in the amount of: PLN 10 gross per 0.5 m2 (regardless of the type tiles), PLN 2 gross for 1 piece of corner sofa (regardless of the type). In the event of withdrawal from a distance contract, the contract is considered not concluded.
§14. All prices given by Ceglana Pasja on the website, in e-mail correspondence and telephone conversations are net prices (they do not include VAT, which should be added to them at the currently applicable rate), unless it is clearly indicated (written) that a given price is the gross price.
§15. The online store www.ceglanapasja.pl belongs to:
Brick Passion
Dominik Górka
street Szewczyka 51B
44-230 Czerwionka – Leszczyny
NIP 6423104678
REGON 366666340
Phone: 696-385-565
Bank account number: PL 35 1050 1344 1000 0092 3840 4017
§16. Placing an order in any form constitutes acceptance of the provisions of these regulations and the limitations and inconveniences that may result from them (this is related to the specificity of the product) §17. Ceglana Pasja reserves the right to change the regulations.